New To Bus Charters?
Question: What is the Cancellation and Refund
Policy?
Answer:
Customers who cancel a reservation is entitled
to a refund minus a $10.00 per person each way
fee. In order to receive a refund, travel cannot
be within the next 48 hours.
Cancellation of travel
within 48 hours of travel under any circumstance
is 100% Non-Refundable. Cancellation requests
are not accepted by telephone. Travel
purchased using a promotion code is 100%
Non-Cancellable, Non-Changeable &
Non-Refundable.
Question: Is
there a commission to travel agents?
Answer: Absolutely! We are proud to offer
commissions to travel agents after their 10th
booking with us. The average commission is 8 to
10 percent.
Question: When should I make my reservation?
Answer: If you have already booked your flight,
then you should book your ground transportation
as well. There are two reasons for this. First,
during the weekends is all transportation
companies most busy time. We do sell out.
Secondly, Fares are subject to change without
notice. If you like the fares you see, book it -
they can change tomorrow!
Question: Is
Driver Gratuity Included In the Fares?
Answer: Absolutely! Our fares are all
inclusive!.
Question: What if I am late and my driver
has to wait for me?
Answer: Our drivers will
await up to 30 minutes at no additional charge.
After 31 minutes, your credit card will be
charged $50.00 for every 30 minutes the driver
must wait for you to arrive. This does not apply
to airport pick ups. In case your flight is
late, our Dispatch Desk tracks your flight and
adjusts your pick up time accordingly. That's
why we ask for your arriving flight information
when you make a reservation.
Question:
I
am traveling with children. Are car seats
provided?
Answer: We do not offer car seats,
however, you are more than welcomed to bring
your own. They must meet the same standards as
the airline requires.
A Word On Child
Restraint Devices (Car Seats)
We are
often asked if we supply Child Restraint Seats
onboard our shuttles. The answer is no, we do
not. The United States does not require children
to travel in Car Seats in commercial vehicles.
Parents are encouraged to bring their own car
seats if they choose. We have heard parents say
that they don't believe it's safe for a child to
travel in a shuttle without a car seat. We
understand the concerns parents have and offer
this advice. Our shuttles have a maximum speed
governor of 70 Miles Per Hour....an airplane
travels at speeds in excess of 500 miles per
hour. In short, we encourage you to bring your
car seats for your children when you travel.
Question: Will the shuttles I be riding in
be insured and permitted legally?
Answer:
Yes, all of the shuttles we use are insured with
a minimum of $1 Million Dollars of General
Liability and we currently have permits to
transport in and out of all major airports and
cruise ports in the State of Florida.
Making the right choice for your group is a
snap! It is especially easy when you use this
convenient guide to help you through the
selection process.
Ask how long the
company has been in business. Find out when the
company was established, and how long it has
been offering charter coach service. A long
track record is generally desirable.
We have been safely providing service
for over a decade!
Request a
Certificate of Insurance. Your carrier should
supply a Certificate of Insurance. This
certificate shows the carrier's levels of
insurance and effective policy dates. Accepted
levels of insurance call for $5 million
combined, single-limit liability coverage.
Our Insurance Certificates can be
e-mailed or faxed to you upon request.
Inquire about the average age of the
equipment operated. Vehicles that are more than
10 years old, unless properly maintained on a
preventive maintenance basis, can have a greatly
diminished reliability factor. Generally
speaking, the newer the coach, the fewer the
breakdowns.
The average age of our fleet is less
than 4 years old.
Clearly spell
out your schedule and what is involved in
detail. Be prepared to provide the company a
detailed itinerary for your trip. This
information allows the company to quote on your
trip accurately. For your safety, drivers hours
are limited by Federal regulations. In addition,
specify if your driver must stay in the same
hotel as your group.
This is very important. We would need an
exact itinerary in order to provide you with
service and a quote.
Ask who
pays for the driver's room. Is the driver's room
included in the charter cost? If not, ask if you
are responsible for the driver's room.
If the charter is for overnight travel,
the Group will be responsible for securing a
room for the driver(s)
Determine
company policy for extra mileage costs above the
contracted amount. Find out the carriers policy
concerning "overage miles" before you select a
carrier -- not when you get an inflated bill
after you return!
We do not offer "post trip invoicing" -
all of our trips are 100% prepaid
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Our Fleet
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